Terms of Service

Last updated: 19/09/2026

1. About us

This website, harlotspleasure.com.au (the "Site"), is operated by Azula Holdings (ABN 11 646 338 543  trading as Harlots Pleasure ("we", "us", "our"). Our contact details are: matt@harlots.com.au

By accessing the Site or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the Site.

2. Age restriction

The Site sells adult products and is intended only for people aged 18 years or over. By using the Site you confirm that you are at least 18 and that you are legally permitted to view and purchase adult products in your location. We may cancel any order or refuse service if we believe this requirement is not met.

3. Your responsibilities

You agree to:

• provide accurate and complete information when ordering or creating an account;

• keep your account login details secure and tell us promptly if you suspect unauthorised use;

• use the Site only for lawful purposes.

You must not misuse the Site, attempt to gain unauthorised access, interfere with its operation, or use it to send unlawful or harmful material.

4. Products

We aim to describe and photograph our products accurately, but colours, sizes and packaging may vary slightly from what is shown. Products are for adult personal use only. Please read all product instructions and safety information, use only compatible lubricants, and clean products as directed. Intimate products may not be suitable for everyone, so stop use if you experience discomfort and seek advice from a health professional where appropriate.

5. Pricing and payment

All prices are in Australian dollars (AUD) and include GST where applicable, unless stated otherwise. We may change prices at any time, but the price you pay is the price shown when you place your order. If we find a pricing error, we may cancel the order and refund you in full, or offer you the chance to reorder at the correct price.

Payment is processed securely by our payment providers. We do not store your full card details. We may cancel or refuse an order if payment is not received or authorised, or if we suspect fraud.

6. Order acceptance

Placing an order is an offer to buy. A contract is formed when we send you an order confirmation or dispatch your goods. We may decline or cancel an order, for example where stock is unavailable, where there is a pricing or listing error, or where we cannot verify your details. If we cancel an order after payment, we will refund you in full.

7. Shipping and delivery

Delivery times, costs and destinations are set out in our Shipping Policy, which forms part of these terms. Delivery dates are estimates only.

International customers are responsible for any customs duties, import taxes and fees, and for making sure the products can lawfully be imported into their country. We cannot accept responsibility for parcels seized, delayed or refused by customs.

8. Discreet billing and packaging

Orders are shipped in plain, unbranded packaging with no external reference to the contents. Your payment will appear on your statement as Azula Holdings. Once a parcel has been handed to the courier, we are not responsible if it is opened by someone else at the delivery address, so please make sure it is delivered somewhere you can receive it safely.

9. International orders and fraud prevention

We ship to the destinations listed in our Shipping Policy and may decline to ship to any location at our discretion. You are responsible for ensuring the products can lawfully be imported and used in the destination country. We may verify your identity, address or payment details before dispatch, and may cancel or refuse any order we reasonably suspect is fraudulent or in breach of these terms, with a full refund if payment has been taken. If a payment is disputed or reversed through your card provider, we may suspend your account and provide relevant order records to the payment provider.

10. Returns and refunds

Returns, exchanges and refunds are set out in our Refund Policy, which forms part of these terms. Please read it before ordering.

11. Hygiene and opened products

For hygiene and health reasons, intimate products that have been opened, used or had their hygiene seal broken cannot be returned or exchanged unless they are faulty, damaged or not as described. This does not affect your rights under the Australian Consumer Law. Full details are in our Refund Policy.

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits your rights under the Australian Consumer Law or any other law that cannot be excluded.

13. Promotions and accounts

Discount codes and promotions are limited to one use per customer, cannot be combined with other offers unless stated, have no cash value, and may be changed or withdrawn at any time. We may cancel codes, orders or accounts where we reasonably believe a promotion has been misused, including by creating multiple accounts. We may suspend or close an account if you breach these terms.

14. Intellectual property

All content on the Site, including text, images, logos, graphics and design, is owned by or licensed to us and is protected by copyright and other laws. You may not copy, reproduce, distribute or use it for commercial purposes without our written permission.

15. Limitation of liability

To the extent permitted by law, and subject to clause 12, we are not liable for any indirect or consequential loss, loss of profit, or loss arising from your use of the Site or from delays or interruptions beyond our reasonable control. Where liability cannot be excluded, our liability is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or refunding the price paid.

16. Privacy

We collect and handle personal information as described in our Privacy Policy. By using the Site you agree to that handling.

17. Third-party links and services

The Site may link to third-party websites or use third-party services (such as payment providers and couriers). We are not responsible for their content, practices or policies.

18. Changes to these terms

We may update these terms from time to time. The version published on the Site when you place your order applies to that order.

19. Governing law

These terms are governed by the laws of the Australian Capital Territory, Australia. You submit to the non-exclusive jurisdiction of the courts of the ACT and the Commonwealth of Australia.

20. Contact us

Questions about these terms can be sent to matt@harlots.com.au or via our Contact page.