Refund policy

Refund Policy

Last updated: 19 September 2026

This policy applies to purchases from harlotspleasure.com.au, operated by Azula Holdings (ABN 11 646 338 543) trading as Harlots Pleasure. It forms part of our Terms of Service.

1. Change of mind returns (7 days)

If you change your mind, you may return an eligible item within 7 days of delivery for a refund. To be eligible, the item must be:

  • unopened and unused, with any hygiene seal intact;

  • in its original, undamaged packaging; and

  • accompanied by your order number or proof of purchase.

You are responsible for the cost of returning the item to us. Original delivery charges are not refunded for change of mind returns.

2. Items we cannot accept for change of mind

For hygiene and health reasons, we cannot accept change of mind returns or exchanges for:

  • intimate products that have been opened, used, or had their hygiene seal broken;

  • lubricants, condoms, toy care and other consumable products once opened; or

  • items returned outside the 7 day window or without their original packaging.

This does not affect your rights if an item is faulty, damaged or not as described (see section 3).

3. Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, not as described, or not what you ordered, you are entitled to a remedy, and the 7 day change of mind window does not apply.

Please contact us as soon as possible after you notice the problem, ideally within 7 days of delivery for damage in transit. Include your order number and clear photos of the item and packaging. If the failure is major, you can choose a refund or replacement. For other faults, we may repair, replace or refund at our option. If the return is because of a fault or our error, we will cover the reasonable cost of returning the item.

4. How to return an item

  1. Email us at matt@Harlots.com.au with your name, order number, the item(s) and the reason for the return. Include photos if the item is faulty or damaged.

  2. We will reply with approval and the return address. Please do not send items back before we approve the return.

  3. Post the item back to us using a tracked service and keep your receipt. For change of mind returns, you are responsible for the parcel until we receive it.

5. Refunds

When your return arrives we will inspect it and let you know the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to show the refund on your statement.

If you would like a different item instead, please return the original item and place a new order.

6. International orders

The same return rules apply to international orders. For change of mind returns, you are responsible for return postage and any customs charges on the return. Duties and taxes paid on the original shipment are not refundable unless the item was faulty or sent in error.

7. Cancelling an order

You may cancel an order before it is dispatched by contacting us at matt@Harlots.com.au as soon as possible. If we have not yet shipped it, we will refund you in full.

8. Contact us

Questions about returns can be sent to matt@Harlots.com.au or via our Contact page.