Shipping Policy

Last updated: 19 September 2026

This policy applies to purchases from harlotspleasure.com.au, operated by Azula Holdings (ABN 11 646 338 543) trading as Harlots Pleasure. It forms part of our Terms of Service.

1. Processing and dispatch

Orders are processed and dispatched within 1 to 4 business days of payment being received, excluding weekends and public holidays. If an item is out of stock or delayed, we will contact you to let you know and offer options, including a refund.

2. Shipping rates and delivery times

Shipping rates and delivery times depend on the items you order and where they are being sent. We choose the carrier and service that gives you the best rate for your order, and for Australian orders the shipping cost and estimated delivery time are shown at checkout before you pay.

For international orders, we recommend contacting us at matt@Harlots.com.au before you order so we can confirm the best rate and delivery time for your destination and items.

Delivery times are estimates only and may be affected by carrier delays, weather, public holidays, peak periods and customs processing. We are not able to guarantee delivery dates.

3. Where we ship

We ship within Australia and to almost all countries worldwide. We may decline to ship to any location at our discretion, including where products may not lawfully be imported.

4. Tracking

All orders are sent with tracking. Your tracking number will be emailed to you once your order has been dispatched.

5. Discreet packaging

All orders are sent in plain, unbranded packaging with no external reference to the contents. See clause 8 of our Terms of Service for more information.

6. Delivery addresses

Please make sure your delivery address is complete and correct. We can deliver to PO Boxes and parcel lockers where the carrier service allows it. Address changes can only be made before your order is dispatched, so contact us as soon as possible at matt@Harlots.com.au. We are not responsible for orders sent to an incorrect address supplied at checkout.

7. Failed deliveries and returned parcels

If a parcel is returned to us because of an incorrect or incomplete address, because it was unclaimed or refused, or because delivery could not be completed, we will contact you. We can reship the order, and reshipping charges will apply at the cost of postage. If you no longer want the order, we may refund the product price less the shipping costs we incurred, at our discretion.

8. Lost, delayed or damaged parcels

If your order has not arrived within 10 business days of the dispatch date, or arrives damaged, please contact us at matt@Harlots.com.au with your order number. We will investigate with the carrier, and if the parcel cannot be located or the goods arrive damaged, we will replace the item or refund you. For damaged or faulty goods, please also see section 3 of our Refund Policy.

9. International orders

International customers are responsible for any customs duties, import taxes and fees charged by their country, and for making sure the products can lawfully be imported. These charges are not included in your order total. We cannot accept responsibility for parcels seized, delayed or refused by customs. If a parcel is refused or returned because duties or taxes were not paid, we may deduct the shipping and return costs from any refund.

10. Contact us

Questions about shipping can be sent to matt@Harlots.com.au or via our Contact page.